Support Policy

1 year of Premium Support after the purchase

To submit a support request, please open a support ticket.

1 year of Premium Support

If you have an active PRO subscription, you can always use our support form to get help. If you are using a free version, please use the Support forum on WP.org.

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Support Coverage

We can only support the products which we developed. We will provide you with help regarding installing, setting up, and using the products purchased from disablebloat.com

We do not provide general WordPress support. Please use the WP.org forums for general WordPress support.

We can not provide support for 3rd party plugins, and all 3rd party plugins should be updated to their latest versions and disabled before contacting us for support to eliminate any plugin conflicts.

Customization

We can not offer support for the customization of our products. Support is provided for our products as they are intended to function out of the box. Anything that changes the way they look or function by default is considered customization. We will do our best to offer advice and direct you to the appropriate resources if we are able to.

Errors that support team cannot duplicate

When the support team is not able to duplicate a reported error on any of our testing setups we may ask to login into your Dashboard to get a better understanding of the issue and attempt to resolve it for you.

If you are unable to provide access to the Dashboard or a secondary Dashboard on the same server with the issue we will have to delay the resolution of your error until we are able to access a system experiencing the same issue.

Bug Fixing

It is our commitment to fix any bugs as quickly as possible after they are brought to our attention.